Bald 'n Sassy

Life is for the living. Live simply. Expect less.

Archive for the tag “unhappy customer”

Telemarketing companies, update your database! No means NO!

It really irks me that when you say no, I mean NO! It does mean maybe, possibly or I will think about it. I am ranting because I am tired of the daily calls from different insurance companies, banks or hotel programmes offering new credit card or some new insurance plans. Every time I receive such calls, I am straight to the point and ask them, “Will you give me the credit card if I am unemployed?” or “Will your insurance company insure me if I have a pre-existing condition like cancer?”. In most cases, the tele-marketer will politely decline my request and bid a good day. However, before I hang on the call, I request to have my number from the list and do not contact me in future regardless of the products. A simple request and acknowledged by the telemarketer. Then why is that a week later, I receive another call from the same company offering me the same credit card? Is it that difficult for tele-marketing companies to update their database?

The message is very clear

Here is a perfect example. Today I received a call from my existing insurance company requesting to set up a time with a consultant to talk about new savings plan, etc. I asked her that I have a consultant servicing my accounts and I am happy with the person. She had the audacity to ask, “Don’t you want to hear a different perspective?”. I replied “How different can the perspective be when you are representing the same company pitching the same products and services?”. My last comment to her “Doesn’t the company have a list of existing customers’ with the assigned consultants? Why are you calling the same pool of customer’s?”. She just didn’t know how to reply to my questions.

Yes, I have had up to my eyeballs with having to repeat myself to strike my name of the list. Don’t get me wrong, I am not attacking the tele-marketers who call me. I am having a go at those telemarketing companies who fail to hear my requests. It seems to me that my contact detail is a bad rash that persistently re-appears despite applying ointment. Is it so hard to execute a simple request?

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